Shipping and Delivery

Elago.com Shipping and Delivery Terms and Conditions

Domestic Shipping

Thank you for choosing elago—we couldn’t do it without you! Most orders are shipped directly from our warehouse in California on the same day the order is placed. Orders must be received and payments cleared before12 PM PST for same day shipping(exclusion may apply). Once your order has shipped you will receive an email confirmation with tracking information. Note that free shipping is also available for orders over $25 (US continental only). Business days are Monday-Friday, excluding United States federal holidays. We kindly ask that you anticipate 3-5 business days for standard shipping. We do our very best to get your orders out of our warehouse and into your hands in the least amount of time possible!

Our available shipping options are listed below:

USPS	First Class Package
	Priority Mail
UPS	UPS 2nd Day Air®
	UPS 3 Day Select®
	UPS Next Day Air Saver®
	UPS® Ground

Shipping fee includes handling fee and varies depending on shipping options, delivery address,
and package weight. Shipping rates are determined by USPS and UPS.

International Shipping

We do ship outside the U.S. for orders placed at elago.com.
We are prepared to sell to customers in:
Afghanistan, Åland Islands, Albania, Algeria, American Samoa, Andorra, Angola,
Anguilla, Antarctica, Antigua & Barbuda, Argentina, Armenia, Aruba, Australia,
Austria, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belgium,
Belize, Benin, Bermuda, Bhutan, Bolivia, Bosnia & Herzegovina, Botswana,
Bouvet Island, Brazil, British Indian Ocean Territory, Bulgaria, Burkina Faso,
Burundi, Cambodia, Cameroon, Canada, Cape Verde, Cayman Islands, Central
African Republic, Chad, Chile, China, Christmas Island, Cocos (Keeling) Islands,
Colombia, Comoros, Congo - Brazzaville, Congo - Kinshasa, Cook Islands, Costa
Rica, Côte d’Ivoire, Croatia, Cyprus, Czechia, Denmark, Djibouti, Dominica,
Dominican Republic, Ecuador, Egypt, El Salvador, Equatorial Guinea, Eritrea,
Estonia, Ethiopia, Falkland Islands, Faroe Islands, Fiji, Finland, France, French
Polynesia, French Southern Territories, Gabon, Gambia, Georgia, Germany,
Ghana, Gibraltar, Greece, Greenland, Grenada, Guadeloupe, Guam, Guatemala,
Guernsey, Guinea, Guinea-Bissau, Guyana, Haiti, Heard & McDonald Islands,
Honduras, Hong Kong SAR China, Hungary, Iceland, Indonesia, Iraq, Ireland, Isle of Man,
Israel, Italy, Jamaica, Japan, Jersey, Jordan, Kazakhstan, Kenya, Kiribati, Kosovo,
Kyrgyzstan, Laos, Latvia, Lebanon, Lesotho, Liberia, Libya, Liechtenstein,
Lithuania, Luxembourg, Macao SAR China, North Macedonia, Madagascar,
Malawi, Malaysia, Maldives, Mali, Malta, Marshall Islands, Martinique, Mauritania,
Mauritius, Mayotte, Mexico, Micronesia, Moldova, Monaco, Mongolia,
Montenegro, Montserrat, Morocco, Mozambique, Myanmar (Burma), Namibia,
Nauru, Nepal, Netherlands, New Caledonia, New Zealand, Nicaragua, Niger,
Nigeria, Norfolk Island, Niue, Northern Mariana Islands, Norway, Oman, Pakistan,
Palau, Palestinian Territories, Panama, Papua New Guinea, Paraguay, Peru,
Philippines, Pitcairn Islands, Poland, Portugal, Puerto Rico, Qatar, Réunion,
Romania, Russia, Rwanda, St. Barthélemy, St. Helena, St. Kitts & Nevis, St.
Lucia, St. Pierre & Miquelon, St. Vincent & Grenadines, Samoa, San Marino, São
Tomé & Príncipe, Senegal, Serbia, Seychelles, Sierra Leone, Singapore, Slovakia,
Slovenia, Solomon Islands, Somalia, South Africa, South Georgia & South
Sandwich Islands, Sri Lanka, Spain, Suriname, Svalbard & Jan Mayen, Eswatini,
Sweden, Switzerland, Taiwan, Tajikistan, Tanzania, Thailand, Timor-Leste, Togo,
Tokelau, Tonga, Trinidad & Tobago, Tunisia, Turkey, Turkmenistan, Turks & Caicos
Islands, Tuvalu, Uganda, Ukraine, United Arab Emirates, United Kingdom, U.S.
Outlying Islands, Uruguay, Uzbekistan, Vanuatu, Vatican City, Venezuela, Vietnam,
British Virgin Islands, U.S. Virgin Islands, Western Sahara, Wallis & Futuna,
Yemen, Zambia, India, Kuwait, Saudi Arabia, South Korea, Brunei

International shipments are subject to customs taxes and duty fees.
Options to upgrade your shipping method for faster delivery are available at
checkout. Actual transit time may vary depending on the method of shipment.

Shipping options vary by country of delivery, and the shipping fee includes
handling fee and depends on shipping options, delivery address, and package weight.

Shipping rates are determined by USPS, UPS, and DHL.
Tracking information is
provided by email for all orders when the order is shipped.

Rest of the world	USPS
	UPS
	DHL
Korea	CJ with a flat rate of $3

Returns

General Returns

We have a 30-day return policy, which means you have 30 days after receiving
your item to request a return. Refunds will be processed within 7 business days
after we receive your return. Purchases made outside of elago.com are not
subject to these policies. Please check the exceptions below. Must include a
valid original purchase order number from elago.com. Purchases made outside of
elago.com are not subject to these policies.

Your item must be in the same condition that you received it, unworn or unused,
without any missing contents, and in its original packaging to be eligible for a return.

You’ll also need the receipt or proof of purchase. Returned products not in their
original packaging with missing contents are subject to a minimum $5 USD
restocking fee. Return shipping is at the buyer's cost unless stated otherwise by our support team
Customers will be given a Product Refund—shipping & handling fees will NOT be refunded.

To start a return, you can contact us at cs@elago.com.
Please note that returns will need to be sent to the following address:
1630 Faraday Avenue, STE 100, Carlsbad California 92008, United States

If your return is accepted, instructions on how and where to send your package
will be provided by the customer service team.
Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return questions at cs@elago.com.

Exceptions

The following items are not returnable:
Non-defective Bluetooth Headsets, Headphones, Earphones,
and all applicable accessories due to hygiene issues.

Inquiries Regarding Your Order

If your order is missing a product, contains a damaged item, or has other
concerns, please contact at cs@elago.com.
To expedite your request, please have your order confirmation number available.
We will always do our best to accommodate your concern as efficiently as possible.

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